Our Answer:

The next step to troubleshoot the issue involves checking voltage output from the remote receiver. Using a voltage tester, touch the probes to the pair of output connections on the back of the receiver. Push the on button on the remote. The voltage tester should read approximately 6 volts. If it does not, either the receiver or remote is bad and a replacement will be needed. If the receiver does output 6 volts, double check all wiring connections to be sure they are tight and routed properly. If they are, the valve motor may be bad and a replacement will be needed.

In Response to Question:

I recently installed the 24" Real Fyre English Oak Vented Gas Log Set. After much trying I got the set to light with the remote only one time, but not again. I have changed the batteries in both remote items and it still won't light. I carefully 'learned' the handset, but it didn't help. What do I do now?

From Page: Peterson Real Fyre Charred Royal English Oak Vented Gas Log Set - Natural Gas - 24"

Manufacturer's Product Number: CHBG45-24

Our SKU: PTS-CHBG45-24

Page ID: perefychrooa4