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I purchased the DuraTech All-Fuel Chimney Round Ceiling Support - For Chimney Pipes with an 8-Inch Inner Diameter - 9645 and the DuraTech All-Fuel Chimney Round Ceiling Support Trim Collar - For Chimney Pipes with 7-Inch and 8-Inch Inner Diameters - 9545
Posted by Elite Deals - Chris M. on 24 October 2013 03:28 PM

Our Answer:

There are two possibilities here: 1. The trim collar you ordered is adjustable, and it can be used with 7- or 8-inch inner diameter ceiling supports. It is possible that it came ready to install with a 7-inch, and you need to adjust the collar to fit around the larger 8-inch by expanding the collar and sliding the tabs into the appropriate slots. 2. You received the wrong size trim collar, perhaps the one for the 5- and 6-inch inner diameter DuraTech pipe, part # 9345TR. If this is the case, and you ordered from us, we can see about getting you the correct size. Please reply with your order number and we will be happy to assist you with that.

In Response to Question:

I purchased the DuraTech All-Fuel Chimney Round Ceiling Support - For Chimney Pipes with an 8-Inch Inner Diameter - 9645 and the DuraTech All-Fuel Chimney Round Ceiling Support Trim Collar - For Chimney Pipes with 7-Inch and 8-Inch Inner Diameters - 9545TR. The Ceiling Support that I received does not fit Through the Trim Collar. What is the best way for me to solve this problem?

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