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I purchased a rug 100% wool with border trim like your rug. Unfortunately, the border was glued in not dyed and when vacuumed, the rug started coming apart. I returned it to the store and tried a different rug but the same thing happened. I received m
Posted by Elite Deals - Chris M. on 24 October 2013 03:49 PM

Our Answer:

Please see our full return policy for detailed information: Return Policy

In Response to Question:

I purchased a rug 100% wool with border trim like your rug. Unfortunately, the border was glued in not dyed and when vacuumed, the rug started coming apart. I returned it to the store and tried a different rug but the same thing happened. I received my full refund. I am now looking again for a 100% wool hearth rug. The gentlemen which I purchased from was astonished by the product's performance. What is your refund policy should this happen with your rug?

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