RSS Feed
Knowledgebase : eFireplaceStore
 

"Curbside Delivery" indicates delivery to the curb at your driveway's end and does not include assistance with unloading, unpacking, set-up, or clean up. Requests for placement in any area other than the curb may incur additional customer charges, whic...
Unfortunately, we do not ship overseas. We only ship to the US & Canada. We apologize for this inconvenience.
Unfortunately, UPS will not deliver to an APO/FPO address. We are in contract with UPS and can not use a different carrier. We apologize for any inconvenience.
We do ship most of our products to Canada. However, there will be shipping fees involved, as we only ship free (orders over $99) to the 48 contiguous states of America. By law, we must also list the amount charged as the value of the package, and must ...
I am sorry but we are only one location in Memphis, TN. We do not have a list of local dealers in your area.
We sincerely apologize for this inconvenience. We will be happy to file a claim with the manufacturer for review and to replace the part under warranty, if applicable. Please email a picture of the damaged/defective part for documentation purposes (ema...
Hello, Thank you for shopping at eFireplaceStore.com. Direct vent units use a co-axial vent pipe for operation. In other words, a small pipe within a larger pipe. The small pipe vents exhaust gases to the outdoors and the larger pipe draws combustion...
We accept Visa, MasterCard, American Express, Discover Card, PayPal, Business Checks, Money Orders, Cashier's Checks and Purchase Orders (from government agencies and educational organizations). Credit card orders will be charged when your order is pro...
I'm sorry but we do not offer installation of our products and are not affiliated with any installers in your area.
Unfortunately, we do not ship overseas. We only ship to the US & Canada. We apologize for this inconvenience.
I am sorry but we do not offer a catalog/brochure. All of our information is listed on the website.
We sincerely apologize for your new log set arriving with a broken/cracked log(s). UPS can sometimes be quite rough with these logs as the boxes are very large and heavy. We will be happy to file a claim for the broken log(s) to have it replaced for yo...
Thank you for shopping at eFireplaceStore.com. We want you to be completely satisfied with every item that you purchase online from eFireplaceStore.com. If you are not satisfied with an item that you have purchased from us, you may return the item with...
Thank you for shopping at eFireplaceStore.com. Please fill out our chimney pipe quote request form found here: http://www.eFireplaceStore.com/quote.html This will help us provide the most accurate and cost effective quote we can. Please let us k...
The term "fireplaces" as it pertains to the items on our website, is in essence a manufactured, steel fireplace that can be framed into a wooden enclosure. "Fireplace inserts" are installed inside of existing fireplaces, both manufactured and masonry. ...
Thank you for shopping at eFireplaceStore.com. Unfortunately, we do not offer installation services. However, I would encourage you to visit the website for the National Fireplace Institute to check for certified specialists in your area. To find speci...