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Knowledgebase : eCanopy
 

"Curbside Delivery" indicates delivery to the curb at your driveway's end and does not include assistance with unloading, unpacking, set-up, or clean up. Requests for placement in any area other than the curb may incur additional customer charges, whic...
Unfortunately, we do not ship overseas. We only ship to the US & Canada. We apologize for this inconvenience.
Unfortunately, UPS will not deliver to an APO/FPO address. We are in contract with UPS and can not use a different carrier. We apologize for any inconvenience.
We do ship most of our products to Canada. However, there will be shipping fees involved, as we only ship free (orders over $99) to the 48 contiguous states of America. By law, we must also list the amount charged as the value of the package, and must ...
I am sorry but we are only one location in Memphis, TN. We do not have a list of local dealers in your area.
Once mildew appears on your canopy, there is not much that can be done to get rid of it. But you can prevent it from getting worse. Make sure to clean your tent well and it is completely dry before storing away. Most mildew begins when the fabric is st...
We sincerely apologize for this inconvenience. We will be happy to file a claim with the manufacturer for review and to replace the part under warranty, if applicable. Please email a picture of the damaged/defective part for documentation purposes (ema...
Hello. These weight bags are fairly simple. First, you fill both pockets with sand or gravel or something similar. Only fill to just below the first long strip of Velcro near the top. Once that is done, you simply fold the very top strip backwards twic...
We accept Visa, MasterCard, American Express, Discover Card, PayPal, Business Checks, Money Orders, Cashier's Checks and Purchase Orders (from government agencies and educational organizations). Credit card orders will be charged when your order is pro...
Unfortunately, we do not ship overseas. We only ship to the US & Canada. We apologize for this inconvenience.
I'm sorry but we do not offer installation of our products and are not affiliated with any installers in your area.
I am sorry but we do not offer a catalog/brochure. All of our information is listed on the website.
We sincerely apologize for this inconvenience. Fortunately, Shelter Logic is happy to provide you with a resolution to this issue. You may contact Shelter Logic's warranty department at 800-397-0192. Please dial Anne at extension 2268 or Lindsey at ext...
We sincerely apologize for this inconvenience. Fortunately, Caravan is happy to provide you with a resolution to this issue. You may contact Caravan's warranty department at (877-922-6679 EXT 130 or via email at warranty@caravancanopy.com). Caravan req...
Unfortunately, your only option would be to purchase parts for your canopy if it is in salvageable condition. Canopy manufacturers will not cover any weather related incidences under warranty.
Thank you for shopping at eCanopy.com. We want you to be completely satisfied with every item that you purchase online from eCanopy.com. If you are not satisfied with an item that you have purchased from us, you may return the item within 30 days of th...
We want you to be completely satisfied with every item that you purchase from eCanopy.com. Please provide a reason why you wish to return your order and we will start the return process for you. Also please view our full return policy at the link be...
You may be interested in the Caravan Canopy Traveler Package Deal. The canopy frame only weighs 36 pounds and the frame and top together only weigh about 45 pounds. For your convenience, I have included a direct link to the item page below so that you ...
Thank you for your interest in our custom graphics. Please click on the following link & fill out the form within for a custom graphics quote request. http://www.ecanopy.com/custom-graphics.html Most quote requests are responded to within hours and ...